Terms & Conditions

1. Company information

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We operate the website www.prototypegin.com. We are MCRLF Ltd, a company registered in England and Wales under company number 12051956 and registered office address 20-22 Wenlock Road N1 7GU, trading as [Prototype] Gin, trademark number UK00003813166

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To contact us, email cheers@prototypegin.com

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2. Our products

 

All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order if made.

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3. Our terms

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These terms and conditions and any other policies is referred to in these terms and conditions apply to all orders submitted by you for our website. Please read the Terms carefully.

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4. If you are a consumer

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If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

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Please note that these Terms do not affect your statutory rights as a consumer. For more information, you can contact your local Trading Standards Office or Citizens Advice Bureau.

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5. How we form a Contract with you

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Click 'Buy Now' and enter your details, including selecting a payment method, and select a shipping method. Please take the time to read and check your order at each page of the order process. You have the chance to review your order at the end, before clicking 'Place Order'.

 

When an order has been placed on our website, a confirmation email is sent from cheers@prototypegin.com. This email contains the order number, details of the product(s) ordered, details of the delivery service chosen, the payment method and the billing and shipping address(es). 

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If you have not received this confirmation email within 24 hours of placing your order, please contact us so we can help. If any order details are incorrect, please contact us ASAP but be aware that it is usually not possible for us to change any details for an existing order.

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Please note that this email acknowledges our receipt of your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale for the Products between us and you and a contract for delivery services between us and you, will only take place after the order has been submitted and payment has been received by us.

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6. Our right to vary these terms

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We may revise these Terms from time to time in the following circumstances:

(a) changes in how we accept payment from you

(b) changes in relevant laws and regulatory requirements

Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

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7. Pricing terms

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All prices of our delivery services on the Website are stated in GBP. Delivery charges will be calculated during the checkout process and are subject to a shipping method of your choice. Please note we only deliver to the UK.

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We will not be obliged to supply products or delivery services to you at an incorrect price. We reserve the right to refuse to fill any orders placed based on information that may contain error or inaccuracies, including, without limitations, errors, inaccuracies or out-of-date information regarding shipping, pricing, payment terms, or the returns policy. 

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We may change the prices of our products or delivery services listed on our website at any time without notice. At our discretion, we may offer a promotion to reduce or remove delivery charges. Without notice, this promotion may be revoked.

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8. Payment terms

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You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct.

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All credit/debit cardholders and any payment account holders are subject to validation checks and authorization by the card issuer or payment method provider. If the issuer of your card refuses to authorize payment, we will not accept your order and we will not be liable for any delay or non-delivery of your order. We are not obliged to inform you of the reason for the refusal for security reasons.

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We are not responsible for any additional charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.

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9. Cancellation terms

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Once an order hits our systems, it can’t be edited. It’s also very rare that our warehouse can stop the shipping process once they have your details, but if you need us to cancel your order for any reason then please get in touch as soon as you can. We will try to prevent it from being shipped, but please be aware that this is not usually possible. If we do manage to stop your order being dispatched, you will be credited with a full refund. If you wish to cancel the order, you will need to contact us immediately.

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On cancellation of a Contract, you will receive a full refund of the price you paid for the Products and a full refund of any applicable delivery charges you paid for.

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10. Return terms

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Items purchased directly from our website can be returned to us for a refund, or a replacement sent, within 30 days from the date of the order being placed. In order to return an item to us, contact us with your order number and details of the reason for the return. Please note that we will not accept unauthorized returns.

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Please note if you are returning an item because you have changed your mind and no longer want it, the item must be unopened, and the security seal still intact. Note that if these conditions are not met, we will not accept the returned goods. If the security seal is not intact, we request you safely dispose of the liquid and recycle the glass where possible. 

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We do not cover any return shipping costs. We recommend that you choose a mailing option with tracking for the return package, as well as compensation for lost or damaged goods. If the item does not reach us, we will not be able to issue any refund or exchange. We are not liable for lost or stolen packages during the return transit.

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Upon our receipt of the returned item, we will contact you to inform you that the returned order has been received by us and your exchange or refund has been processed.

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11. TLDR

• This is a legal document so you should read all of it!

• We are a registered company trading as a [Prototype] gin

• If you have any questions contact us at cheers@prototypegin.com

• By placing an order, you enter a Contract with us. You will receive confirmation

• Our delivery price is calculated according to the shipping method you select

• We are not obligated to pay additional costs incurred by your card issuer or bank

• Contact us immediately to cancel, but it's unlikely we can stop the delivery

• Contact us within 30 days of your order to return your item and receive a refund 

• If your item is opened, we will not accept the item returned to us

• Check your consumer right at a local Citizens Advice Bureau

• Well done for reading. Celebrate with a G&T!

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